This policy explains how the coffe way app and website ("the app") handle your personal data. The app is operated for coffe way on the HwznGo platform by Hwzn Information Technology. We process personal data in line with the Saudi Personal Data Protection Law.
Data we collect
- Account details: your name and mobile number, used to sign in with a one-time code, and your email if you add it.
- Addresses and location: delivery addresses you save and, only when you allow it, your device location to place the pin or find the nearest branch.
- Orders: the items you order, branch, notes, order history, and car details if you use curbside pickup.
- Payments: card payments are handled by our payment provider (Paymob). The app does not store your full card number.
- Rewards: wallet balance, points and offers linked to your account.
- Device data: a notification token to send you order updates, and basic technical logs needed to keep the service secure and working.
How we use it
To create and secure your account, take and deliver your orders, process payments and refunds, run rewards and offers, send order updates and service messages, provide support, and meet legal obligations. We do not sell your personal data, and we do not use it to track you across other companies' apps or websites.
Who we share it with
Only what each service needs: the restaurant and its branches, Paymob for payments, Google Maps for addresses and maps, SMS and notification providers (including Firebase) for codes and updates, delivery providers when you choose delivery, and the restaurant's point-of-sale and loyalty systems. We may also disclose data when the law requires it.
Shared HwznGo profile
If you sign in with the same mobile number at other restaurants that use HwznGo, your name, saved addresses and cars may be restored there to save you time. Orders, wallet balance and points stay with each restaurant.
Keeping your data
We keep your data while your account is active and afterwards for as long as needed for orders, accounting, tax and legal requirements.
Deleting your account
You can delete your account at any time in the app: Account → Settings → Delete account. This ends access to your account at this restaurant and signs you out on all devices. Records we must keep, such as orders and invoices, are retained as described above.
Your rights
You can ask to access, correct or delete your personal data, or ask a question about this policy, using the contact details below.
Security
Data is sent over encrypted connections and access is limited to staff and providers who need it.
Children
The app is not directed at children under 13 and we do not knowingly collect their data.
Contact
Email: [email protected] · Phone: +966 920033443
Changes
We may update this policy. The date at the top of this page shows the latest version.